Refund and Payment Policy

1. Refund Policy

At GreatDomains.com.au, we take pride in delivering high-quality products/services to our customers. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1.1 Refund Eligibility

Subject to Australian Consumer Law (ACL), we do not offer refunds on domain names.

Where we are required to offer a refund under the ACL we will do so in accordance with this policy.

1.2 Refund Process

Where you are eligible for a refund under the ACL, to initiate a refund, please contact our customer support team at support@greatdomains.com.au  or on 1300 158 835. Provide your order number and details about the product/service you would like to return. We will guide you through the process.

Upon receiving your request, we will inspect the product/service and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Payment Policy

2.1 Payment Methods

We accept payments via the following methods:

Credit/Debit Cards (Visa, MasterCard, American Express)

Direct Bank Transfer

2.2 Payment Terms

Payment is required at the time of purchase for all products/services.

Invoices for custom orders or services will be provided with agreed-upon payment terms and due dates.

2.3 Late Payments

If a payment is not received by the due date, we reserve the right to suspend or terminate the related services or delivery of products until payment is received in full.

2.4 Taxes

All prices listed are inclusive of Goods and Services Tax (GST) unless otherwise stated. GST details will be specified on your invoice.

2.5 Currency

All transactions are processed in Australian Dollars (AUD) unless otherwise specified.

By making a purchase with GreatDomains.com.au, you agree to abide by the terms and conditions outlined in this Refund and Payment Policy.

If you have any questions about our refund and payment policy, please contact us at support@greatdomains.com.au  or on 1300 158 835.