FAQs

Almost all Australian businesses. According to auDA Licensing Rules, entities eligible for registering a .com.au domain name include Australian registered companies, Australian partnership, or sole traders actively engaged in business within Australia. Additionally, entities holding an Australian Registered Trade Mark are eligible. For detailed eligibility criteria, refer to auDA’s Licensing Rules.

No, .com.au and .au domain names are specifically reserved for entities that are registered or trading in Australia. Overseas businesses or individuals who do not have a presence in Australia are generally not eligible to register a .com.au domain. The exception is where they have an Australian trademark or current trademark application for an identical match term for example a trademark for Nike would give the foreign owner the right to register Nike.com.au, Nike.net.au or Nike.au.

Documents aren’t required as such, but make sure you have this information handy if required by your domain name registrar. Generally, Australian companies need to provide their Australian Company Number (ACN), Australian Business Number (ABN), or Australian Registered Trade Mark. Sole traders and partnerships need to provide their Australian Business Number (ABN). Ensure that the provided information matches the official records to meet auDA’s eligibility requirements.

Yes, businesses holding an Australian Registered Trade Mark can use it as a basis for registering a .com.au domain name, provided that the domain name is an exact match to the Trade Mark.

While there aren’t specific restrictions based on industries, domain names must generally be directly related to the registrant’s business, products, or services. For further information refer to auDA’s Licensing Rules.

Yes, if you decide to on sell your great domain or decide to transfer to another entity  then provided the recipient is eligible to hold the domain name under the auDA Licensing Rules then you are free to transfer to them.

For more detailed information and specific eligibility inquiries, refer to auDA’s Licensing Rules or consult with an auDA accredited domain registrar.

Yes, once you purchase a domain name, the transfer process typically involves an authorization code (Domain Password / Auth Code) provided by us. You’ll need to provide this code to your domain registrar. The registrar will guide you through the transfer, and once completed, the domain name will be officially under your ownership.

The price you see listed for a domain name is the final price you’ll pay to acquire it, including any applicable taxes. However, it’s essential to check with your local tax authorities regarding potential taxes on domain purchases.

Sadly, we don’t offer a reservation system but we may be agreeable to payment on terms.

Yes, you have the freedom to transfer any domain purchased on our marketplace to another registrar of your choice. Most domain transfers involve an authorization code provided by us, which you can use with your registrar to initiate the transfer process. Transfers of .au domain names usually take 48 hours but in some cases, we can reduce that down to a few hours.

If you’re interested in a domain name but prefer to negotiate the price, click on ‘Make an Offer.’ Enter your proposed price, and we’ll respond within quickly, usually one business day.

We accept various payment methods, including credit cards, or direct bank transfer. The specific payment options available may vary depending on your location. Rest assured, all transactions are conducted securely.

Our customer support team is available to assist you with any post-purchase issues you may encounter. Whether it’s a transfer problem, or technical issue, simply reach out to our support team via telephone or email. We’re dedicated to ensuring a smooth and secure experience for all our users.

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